The Five Pillars of IBR TrustMark

Every IBR TrustMark holder self-attests to these minimum standards

1. Transparency

Businesses must clearly disclose:

  • Company identity
  • Pricing & fees
  • Terms & conditions
  • Refund / return policy
2. Customer Care

TrustMark holders commit to:

  • Published support contact
  • First response within 48 business hours
  • Clear escalation channel
3. Data Responsibility

Businesses must:

  • Publish a privacy policy
  • Collect data with consent
  • Not sell personal data without permission
4. Fair Marketing

TrustMark holders agree to:

  • No deceptive or misleading claims
  • Clear disclosure of conditions
  • Honest representation of products/services
5. Inclusion & Impact

Businesses commit to:

  • Non-discrimination practices
  • Basic environmental responsibility
  • Digital-first and waste-reducing processes
IBR TrustMark is a self-attested trust seal. It is not a government accreditation and does not replace statutory compliance.